FREQUENTLY ASKED QUESTIONS

If you have an yogatics.us account, you can log in and view order status and tracking on the My Dashboard page under recent orders. If you checked out as a guest, you can email us at [email protected] and we’d be happy to provide you an update.
Depending on the status of your order, we may not be able to cancel it. Please contact us immediately at [email protected] and we will help you the best we can. If we are unable to cancel your order, we can always walk you through our easy returns process.
Currently we are not set up for exchanges. Please email us at [email protected] to get a return started - then a new order can be placed for another size or item.
Once your order has been completed, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please place a new order on the website for the additional items. Remember, shipping is free!
Once your order has been submitted successfully, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please contact us immediately to cancel the order. Otherwise, we’d be happy to start a return for you for the goods you didn’t mean to order.
Yogatics comes out with new collections each season. If something is out of stock, email us at [email protected] and we’d be happy to double check for you.
We will gladly accept unworn, unwashed, unaltered or unused merchandise in sellable condition for a full refund within 14 days of purchase. We do not accept returns for Yogatics store purchases or 3rd party retailers. To see full policy, click here.
Please allow 2-4 days for us to process your returned merchandise after it has been received. We’ll refund the price of the merchandise including any taxes you were charged (excluding all applicable shipping charges) upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement. For international orders, we are unable to issue refunds for any customs, duties or additional fees that may apply to your order.
Sorry, we do not offer price matching or adjustments at this time.
Please refer to our size chart for general measurements. If you still need assistance, please email or call us for any additional help.
We do not have any discounts for first-time buyers, but we definitely suggest subscribing to our newsletter to be the first to know about our special promotions and sales.
Yes, we ship everywhere in the world and use DHL eCommerce for all international shipments. Customs and additional fees may apply for international shipments. Please contact your local customs office for more information. For certain countries, we offer a Premium shipping method that includes prepayment of all customs and duties. With our premium shipping option, goods will be imported on behalf of the buyer. The buyer authorizes Yogatics to import goods on his behalf and agrees that Yogatics may delegate this obligation to a subcontractor (e.g. a customs broker). Taxes & duties will be paid in addition to the purchase price of the goods at checkout.
Feel free to contact us and we will do our best to answer your question.